Flash Seats FAQs

Questions about entering the venue

How do I get into the arena?

Flash Seats eliminates paper tickets! Instead of a paper ticket, you will show your student ID, and you will use the credit card you purchased your seats with as your method of getting into the arena. Your card will be swiped by a Guest Services Representative using a handheld device. You will receive a Seat Locator identifying your seats. It’s really fast! Remember that the Seat Locator simply shows the location of your seats in the arena; it is not a ticket and cannot be used for entry into the arena. With Flash Seats, your ID is what gets you into the arena.

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Where can I enter the arena using Flash Seats?

The Men's will take place at NRG Stadium. The Women's will take place at Bankers Life Fieldhouse. You can enter at stadium gates.

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What if I don’t have a credit card?

You will enter events with the credit card you used to purchase tickets. For questions on using your credit card, contact Flash Seats customer service at 866-208-0048 or customerservice@flashseats.com.

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What if I forget my credit card or license, can I still get into the event?

If you arrive without your credit card, just go to the Flash Seats gates for assistance. You will need to provide some form of ID and verification information previously entered in your account profile.

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What if I don’t have an electronic ID on my account at the time of the event?

The credit card you used to purchase tickets will already be on your account, and you can use this to enter.

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How can I be sure my tickets are good?

If seats are listed in your Flash Seats account and you have at least one form of valid ID associated with your account, you have everything you need to go to the game. On game day, just swipe your ID at the gate and then enter the arena. With electronic ticketing, you never have to worry about lost, stolen, or counterfeit tickets.

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What if my credit card is lost or stolen?

If your credit card is lost or stolen and then replaced by your credit card company before the event, you can register the new card on Flash Seats and remove your old card. If you do not have your credit card upon arriving at the event, you will need to go to the Flash Seats gates at the arena for assistance.

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If my access is electronic, how will the usher know where to seat me?

Once you arrive at the gate and swipe your credit card, a Seat Locator will be printed with your seat location on it. Just take the Seat Locator to the ushers and they will be able to seat you accordingly. Remember that the Seat Locator simply shows the location of your seats in the arena; it is not a ticket and cannot be used for entry into the arena. With Flash Seats, your ID is what gets you into the arena.

seat locator sample small

Click to enlarge image

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What happens if my credit card doesn’t work at the gate?

You will be assisted at the Flash Seats gates, where your account information will be verified. After confirming that there are seats for that particular event on your account, your Seat Locator will be printed. Just take it to the ushers and they will be able to seat you accordingly.

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Enter games with your electronic ID...it’s fast and easy! For more information, please call:
Customer Service:
866-208-0048
or customerservice@flashseats.com